Refund Policy

At Madras Regency, we strive to provide a smooth and transparent booking experience for all our guests. Please read our Refund Policy carefully before making a reservation.

1. Reservation Confirmation

A booking is considered confirmed only after successful payment (where applicable) and receipt of a booking confirmation from Madras Regency through our official channels.

2. Refund Eligibility

Refunds, if applicable, will be processed based on the terms and conditions associated with the reservation at the time of booking.

Refund requests may be considered under the following circumstances:

Duplicate payment transactions.
Incorrect charges resulting from a technical or billing error.
Reservation cancellations that qualify under the applicable booking terms.
Situations approved by hotel management at its sole discretion.

3. Non-Refundable Bookings

Certain promotional rates, discounted packages, special offers, and non-refundable reservations may not be eligible for any refund. Such conditions will be communicated at the time of booking.

4. No-Show Policy

Guests who fail to check in on the scheduled arrival date without prior notification may not be eligible for a refund, subject to the booking terms and conditions.

5. Refund Processing

Approved refunds will be processed through the original payment method whenever possible.

The time required for the refund to reflect in the guest's account may vary depending on the payment provider, bank, or financial institution involved.

Madras Regency is not responsible for delays caused by third-party payment processors or banking systems.

6. Cancellation Requests

Guests seeking cancellation or refund assistance should contact Madras Regency through our official contact channels as soon as possible.

All requests will be reviewed in accordance with the reservation terms and applicable policies.

7. Unauthorized Payments

Madras Regency shall not be responsible for payments made to unauthorized individuals, agents, social media accounts, or fraudulent websites claiming to represent the hotel.

Guests are advised to verify all payment details through our official communication channels before making any payment.

8. Policy Modifications

Madras Regency reserves the right to amend, modify, or update this Refund Policy at any time without prior notice. Any changes will be effective upon publication on our website.

9. Contact Us

For any questions regarding cancellations, refunds, or payment-related concerns, please contact Madras Regency through the official contact details provided on our website.

Thank you for choosing Madras Regency.